How to Leave Feedback

26 April, 2012

My basic rule of thumb with leaving feedback has always been; the worse the event – the better the feedback I leave it.  Sort of like leaving reverse feedback actually.  So if I go to something that I think is utterly, mind blowingly shite, then I often just feel sorry for them and tell them it was good.  I mean if they don’t know how crap they are, then they’re a long way from change.  So, instead of shattering their reality and spending months resetting their dysmorphic self belief (back down to zero), I tend to leave them happy in ignorance.

I once received a copy of Oxford Montessori’s school brochure (when I  only had one child and actually cared about that sort of thing – his education and stuff).  It was full of spelling mistakes, incorrectly used words and even a map which had one of the schools located on the wrong side of the street.  Here’s a quote I remember;

“We will inform you if your child is illegible for the government voucher scheme”.

Illegible instead of eligible?  I think they were offering my child the chance of their amazing education skills for only £5,000 a year.  I thought the brochure was the best indicator of the school they could possibly send out to be honest.  I didn’t ring up with corrections, I rang the local state school and had a look round instead.

With workshops I’ve enjoyed, I’ll often leave a bit of feedback on small things that could be improved like, “move the venue from East London to Birmingham” etc., all helpful stuff.   Generally speaking, it’s received by the host with, er, hostility.  This happened recently, so I’ve decided to have a bit of a re-think on feedback and how to leave it.

My new forumla for feedback is based on my many years of research, trial and, oh-s0-many errors.  I think I’ve now developed an exciting new approach which will give you incredible results.  Soon, you will find people hanging on your every word and inviting you to be a public speaker at their events.   Please feel free to copy it, or expand on it in your own intimate style.  Although no two situations are ever exactly the same, with this method you will get massive-results-which-blow-your-mind. The conversation should typically go along these lines;

Host(ile) facilitator:  Hey, How was my workshop?

You:  “Oh your workshop……” (pause for thought, like you’re thinking back to the actual day, instead of remembering your lines.  Basically the more you pause at this stage the better the overall effect.  So fill that pause with something like imagining yourself walking backwards through your whole house – include garage and/or sheds).  Then when you’ve done that, you can begin…

You: “Oh it was, well, really fantastic”

Host(ile): Really?  Do you really think so?  I mean I know I’m relatively new to this but….

 You;  (interrupt with enthusiasm) “Oh, yeah, you’re not the biggest, that’s true, but OMG! you’re so the best, the best, it was fan-tas-tic. Really, really good.

Host(ile): Wow, that’s so nice of you, I’m so glad you liked it.  We’ll be doing some more later in the year…

You: (interrupting enthusiastically)  More! (a slight scream should enter your voice now)  Oh, yeah, I’d like more, yeah more.  I’m just going to keep coming again and again and again it was sooooo amazing.  Thanks. (Deeply exhale and if light up a cigarette if you’re outside). 

 

Host(ile):  You’re welcome (he looks happy). I’ll tell you what, shall I put you on our mailing list.

You:  Yes, Yes, YES!

I guarantee, you’ll get a much better result if you use this method anytime you’re asked for feedback.  If you need to practise this complex technique before you use it then write some feedback about my blog below.  (Just scroll up if you need help remembering the formula.)

Introductory price: £7,777.99  (cash/paypal)

H x

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